Events Terms & Conditions

1. Standard Service Area & Base Rates

All base package prices quoted on the website (including Soft Accent, Ambient Layer, and Dense Radiance) are strictly applicable to venues located within a 20km radius of the Auckland Central Business District (CBD).

Any event hosted outside this designated zone will automatically incur additional logistics and transport fees as outlined below.

2. Overland Transport & Travel Fees

For events located beyond the 20km radius from Auckland CBD by road (including but not limited to Kumeu, Matakana, and Coatesville), a Travel Fee of $3.00 + GST per additional kilometer shall apply.

The total travel distance is calculated on a return-trip basis (to and from the boundary of the standard 20km service zone).

Any applicable road tolls (Toll Roads) incurred during transit will be charged to the Client at cost.

3. Waiheke Island & Off-Shore Logistics

Please Note: Base package prices do not include maritime transit and off-shore logistics.

All events hosted on Waiheke Island (or other off-shore locations) will incur a mandatory, fixed Waiheke Island Logistics Fee of $750 + GST.

This fee covers the booking of commercial vehicle return ferry transport, return passenger ferry tickets for the styling assistants, and compensation for the team’s extended travel and transit hours. BADDA will manage all maritime logistics; the service is delivered fully turn-key.

4. Event Timings & Late Night Pack-Down

Base packages include venue access for installation (bump-in), candle lighting, and Next-Day Pack-Down (bump-out) to be completed before 12:00 PM, subject to venue approval.

If the venue's policy strictly prohibits next-day collection and requires the immediate removal of all inventory upon the conclusion of the event, a Late Night Pack-Down Fee will apply.

Services requiring a same-night breakdown between the hours of 10:00 PM and 6:00 AM will incur a fixed surcharge of $450 + GST. This surcharge directly compensates for staff overtime and late-night labour agency differential rates.

5. Payment Structures, Deposits & Cancellations

A. Ready-to-Book Website Packages (Intimate, Serene, Luminous)

100% Credit Authorisation Hold: Upon submitting your request via the website, 100% of the package investment is securely placed as a pending authorisation hold on your card. Funds are not physically captured until our design studio manually reviews your venue logistics and confirms date availability. If approved, the payment is captured, and your booking is locked. If a scheduling conflict occurs, the hold is instantly released with zero processing delays.

B. Customised Event Packaging & Styling

50/50 Split Payment Schedule: To secure and confirm a customised event date, a 50% non-refundable deposit of the total contract value is required immediately upon invoicing. The remaining 50% balance must be settled in full no later than 7 days prior to the event date.

Late & Short-Notice Bookings: The minimum notice required for custom layouts is 3 days prior to the event date, subject to inventory and staff availability. For any bookings finalised less than 7 days prior to the event date, the total contract value (100%) must be paid immediately via direct bank transfer to our nominated account upon invoicing.

Right of Non-Appearance: If the outstanding balance for a customized contract is not cleared and received in our bank account by 2 days (48 hours) prior to the scheduled event time, BADDA reserves the absolute legal right to withhold services and withhold appearance at the venue. In this scenario, the initial 50% deposit remains strictly non-refundable.

C. Unified Cancellation Schedule (Applicable to All Bookings)

Once a booking is officially approved and payments are processed or captured, the following cancellation liabilities apply strictly:
• Cancellations made more than 30 days prior to the event date: the Client forfeits the 50% non-refundable deposit value.
• Cancellations made between 14 and 29 days prior to the event date: the Client is liable for 75% of the total contract value.
• Cancellations made less than 14 days prior to the event date: the Client is liable for 100% of the total contract value, as structural inventory has been allocated and staff shifts have been legally locked.

6. Rental Protection Plan (RPP) & Damage Fees

A 5% Rental Protection Plan (RPP) allocation is built directly into all package pricing to cover minor, accidental wear and tear (up to 3 damaged vases).

In the event of major or negligence-driven damage/loss of inventory, a Damage Fee of $25 + GST per vase will be invoiced to the Client. This fee covers the replacement cost of the commercial-grade glass cylinder and the total loss of the internal pearled wax media.

7. Venue Access & Timeframe

The Client is solely responsible for ensuring that BADDA is granted uninterrupted access to the venue for a minimum of 2 hours prior to the event for installation.

Next-Day Collection: If the Late Night Pack-Down Fee ($450 + GST) has not been added to the booking, the Client is solely responsible for coordinating with the venue and ensuring that BADDA is granted full, uninterrupted access to the premises the following morning (before 12:00 PM) to collect all inventory.

Any delays or secondary call-out fees caused by the venue or the Client that restrict access and result in staff overtime or split shifts will be billed directly to the Client at a rate of $45 + GST per staff member per hour.

8. Force Majeure

BADDA shall not be held liable for any failure or delay in performing services due to circumstances beyond its reasonable control, including but not limited to severe weather conditions, maritime ferry cancellations, acts of God, or venue closures. In such events, deposits are non-refundable, but may be transferred to a rescheduled date within 12 months, subject to availability.